Rückgabebedingungen
Return Policy
At Femple Modest, we strive to offer high-quality products. However, if you are not completely satisfied with your purchase, you may return your order in accordance with our return policy.
Return Period
You may return items within 14 days of receiving your order.
Return Conditions
- Items must be returned in the same condition in which they were received.
- Items must be unworn, unused, and, where possible, returned in their original packaging.
- Please keep your order confirmation or another proof of purchase.
How to Start a Return
To initiate a return, please contact our customer service team at:
Please provide the following information:
- Your order number
- The items you wish to return
- The reason for the return
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We currently do not provide free return labels or QR codes for returns from the UK, Europe, or other international destinations.
You may use any shipping carrier of your choice. We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.
After shipping your return, please provide us with:
- The returned items
- The tracking number
- The shipping carrier used
Return Address
femple GmbH
An der Münze 1
50668 Cologne
Germany
Refunds
Once we receive your return, we will inspect the items. If the return is approved, the refund will be issued to the original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
Unfortunately, direct exchanges are not available.
If you would like a different size, color, or item, you may return the received item and place a new order through our online store.
Exceptions
Personalized items, gift cards, and items explicitly marked as non-returnable are not eligible for return.
Contact
If you have any questions regarding your return, please contact us at:
Thank you for shopping with Femple Modest.